1. Acceptance of Terms

By accessing or using the platform, software tools, and services provided by Pragatic AI at pragaticai.com and app.pragaticai.com (“Services”), you agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a company, you represent that you have the authority to bind such entity.

2. Description of Services

Pragatic AI provides a cloud-based conversational B2B CRM and business automation suite, featuring:

• Conversational Voice AI Phone Agents for automated inbound call answering and calendar slot booking.
• Omnichannel WhatsApp & Web Chatbot widgets for lead qualification and automated checkout.
• AI Content Studio powered by Google Gemini models for automated copywriting and scheduling.
• Integration utilities (Zoho Books ledger sync, GST compliance, e-signatures, custom domain mapping).

3. Account Registration & Security

Users must provide accurate, complete registration details. You are responsible for maintaining the confidentiality of your account credentials and for all activities occurring under your account.

4. Acceptable Use Policy & Compliance Obligations

You agree to use Pragatic AI Services strictly in accordance with applicable laws, including the Indian DPDP Act 2023, Telecom Commercial Communications Customer Preference Regulations (TCCCPR), WhatsApp Business Messaging Policies, and international anti-spam legislation. You explicitly agree NOT to:

• Initiate unauthorized, deceptive, or illegal telemarketing calls, robocalls, or unsolicited spam broadcasts.
• Impersonate any individual or entity without explicit written authorization or consent.
• Process sensitive personal data without a lawful legal basis or valid consent.
• Attempt to reverse-engineer, decompile, or breach the security infrastructure of the platform.

5. Intellectual Property & Content Rights

• Platform Ownership: All rights, title, and interest in the Pragatic AI platform, algorithms, software code, and brand marks remain the exclusive property of Pragatic AI.
• Customer Data Ownership: Business clients retain all ownership rights over their lead records, customer contact lists, and proprietary CRM data.

6. Subscription Plans, Billing & Cancellations

Services are billed on a recurring monthly or annual subscription basis as per selected tier plans (Free, Growth, Pro, Agency). Subscriptions can be managed or canceled at any time via the user dashboard at app.pragaticai.com.

7. Limitation of Liability & Disclaimers

Services are provided “as is” and “as available”. To the maximum extent permitted by law, Pragatic AI shall not be liable for indirect, incidental, or consequential damages, service interruptions, or third-party API outage events (e.g., WhatsApp API or telecom carrier outages).

8. Governing Law & Dispute Resolution

These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts located in Mumbai, India.